This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, or related services (“Platform”). By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy.
We are committed to safeguarding your privacy and ensuring that your personal information is collected and used only in accordance with this policy, the Pakistan Electronic Crimes Act (PECA) 2016, and other applicable local laws.
We may update this Privacy Policy from time to time. Continued use of our Platform signifies your acceptance of any updated terms.
We collect the following categories of information to provide and improve our services:
Information that can identify you, including but not limited to:
Full name
Phone number
Email address
CNIC (if required for verification)
Profile photos (if uploaded by users such as riders or drivers)
Payment or billing information (where applicable)
Information about how you use the Platform, including:
IP address
Device information (Android/iOS model, OS version)
Browser type
Pages or screens visited
Time spent on the platform
Crash logs
App performance data
We use cookies and similar technologies to:
Improve website functionality
Remember your preferences
Analyze traffic and user behavior
Personalize content and ads
You can control cookie settings through your browser.
We use your information to operate, enhance, and secure our Platform. This includes:
Creating and managing user accounts
Verifying drivers, riders, and service providers
Processing payments, commissions, and transactions
Improving website/app performance
Sending important alerts, notifications, or promotional updates
Providing customer support
Preventing fraud, misuse, or illegal activities
Fulfilling legal obligations under Pakistani law
We strictly use your data for service-related purposes and do not misuse it.
We do not sell or trade your personal data.
We may share information only under the following conditions:
We may share your information with trusted partners for:
Payment processing
SMS/OTP verification
Cloud hosting
Analytics
Support services
All third parties are bound by strict confidentiality agreements.
We may disclose data if required to:
Comply with PECA 2016
Respond to a lawful request by FIA Cyber Crime Wing or other authorities
Protect rights, property, or safety of the company or users
Investigate fraud or misuse of the platform
If our company merges, sells assets, or undergoes restructuring, user information may be transferred as part of the transaction.
We take strong measures to protect your data:
All sensitive information is encrypted during transmission and storage.
Access to data is limited only to authorized employees and contractors.
Unauthorized access or misuse leads to strict disciplinary action.
We conduct security reviews to ensure compliance with policies, Pakistani laws, and best practices.
In case of a data breach:
You will be notified promptly
Authorities will be informed when required by law
Immediate steps will be taken to secure the system and prevent future breaches
You have the following rights regarding your personal information:
Access – Request a copy of your data
Correction – Update or correct inaccurate information
Deletion – Request deletion of your account or personal data
Restriction – Request limited processing of your information
Objection – Opt-out of promotional communications
You may exercise these rights by contacting us.
We keep your personal information only as long as necessary for:
Legal compliance
Resolving disputes
Completing transactions
Ensuring platform safety
After this period, your data is permanently deleted or anonymized.
Our platform is not intended for users under 13, and we do not knowingly collect information from minors.
If you believe a child has provided us their data, please contact us for immediate removal.
Our Platform may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.
We recommend reviewing their policies before sharing any information.
If you have any questions or requests related to this Privacy Policy, please contact us:
Email: support@rubxrider.com